Arrangement of Crew Accommodation
and Travel


CAP is a highly automated crew travel management system. The System offers complete support in arrangement of crew accommodation and positioning and in management of respective suppliers.
After the planning is done, the actual work begins. Appropriate hotels and transport companies need to be chosen and bookings and cancellations must be made and tracked.
The underlying activities are very complex, cross-departmental and often require the same data to be managed more than once. Moreover, there may be internal and external communications that are prone to error.

CAP can support you by offering:

  • Comprehensive reporting
  • Complete process support for the departments involved
  • A role-based access control to enable cross-departmental usage
  • Management of contracts, contingents and prices of hotels and transport companies
  • Automatic booking/cancellation and tracking of accommodation and positioning
  • Automatic communication with hotels and transport companies via e-mail, fax, SITA etc.
Different colors used for different status of bookings

One of the key features of CAP is its high level of automation. CAP enables the automation of the following activities:

  • Identification of the accommodation and positioning demands based on planning data
  • Selection of appropriate hotels and transport companies while taking into account contingents, prices and airline-specific guidelines
  • Bookings and cancellations through different communication channels
  • Notifying hotels and transport companies of any change in the planning process, including related bookings and cancellations
  • Generating and sending reports to interested internal and external parties

The high level of automation reduces costs and increases efficiency.

  • Management of master data:
    –   Hotels
    –   Taxi and bus companies
    –   Car rentals
    –   Railway companies
    –   Airlines
  • The following data can be maintained (among others):
    –   Contracts
    –   Prices
    –   Contingents
    –   Means of communication
    –   Languages and currencies
    –   And much more
  • Automatic identification, reservation, booking and cancellation of accommodation and positioning demands based on:
    –   Planning data
    –   Changes in the crew schedule (incl. day of operation)
    –   Airline-specific guidelines (on-site priority, prices, contingents etc.)
  • Support of different communication channels, such as:
    –   E-mail
    –   SITA
    –   Fax
    –   Business partners’ booking systems
    –   Other channels
  • Support of invoice reconciliation
  • Extensive, automated reporting to external and internal business partners
  • Multilingual user interface and communication with business partners
  • Role-based access control
  • Innovative and efficient desktop
  • Automation
  • Better overview of bookings and cancellations
  • Improved communication – inwards and outwards
  • Increased productivity and efficiency
  • Better control of contracts, contingents and prices of hotels and transport companies
  • Better management of the crew’s expense claims
  • Sustained reduction of costs
  • Crew transport